Privacy Policy
At Guilda, your privacy is of paramount importance. We are committed to safeguarding your personal information and ensuring that your interactions with us are secure and transparent.
This Privacy Statement explains how Guilda collects, uses, shares, and protects personal information across our digital platforms, services, and products. It applies globally to Guilda Inc. and its affiliates, covering all individuals who engage with us, including clients, business partners, and website visitors.
Who We Are
Guilda is dedicated to providing innovative cybersecurity and digital transformation solutions. Our official website URL is https://www.guilda.io.
What Personal Data We Collect and Why We Collect It
We collect various types of personal data to enhance our service offerings and user experience. This includes:
- Names and contact details (email, address, and phone number)
- Account and login information (usernames and passwords)
- Financial information (credit card details, bank account information)
- Business-related information (job titles, department details)
- Transactional Data including purchase details for processing orders and maintaining records.
- Digital identifiers (IP addresses, cookies, device information)
- Collection and Use of Personal Information
Guilda collects personal information through various means, including direct interactions (registration, customer support), automated tracking (web cookies), and third-party sources (partnerships, data providers). We use this information to:
- Enhance and personalize your experience across our platforms
- Provide, maintain, and improve our services and products
- Communicate with you about updates, offers, and professional events
- Process transactions and fulfill orders
- Conduct market research and business analytics
- Ensure the security and operational integrity of our services
Sensitive data, such as health-related information, is only collected with explicit consent and for specific, lawful purposes.
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Forms
Our contact forms collect information such as your name, email, and the message you send. We retain contact form submissions for six months for customer service purposes but do not use the information submitted for marketing purposes.
Cookies
Our site uses cookies to enhance user experience, analyze site usage, and assist in our marketing efforts. You can adjust your cookie settings through your browser.
Analytics
We use analytics tools to collect data on site usage and user behavior to improve our services. You can opt-out of analytics tracking by adjusting your browser settings.
Who We Share Your Data With
We share data with third-party providers who assist us with various services like web hosting, analytics, and customer service. We ensure all third parties adhere to strict data protection and privacy standards.
How Long We Retain Your Data
Comments: 6 months
Analytics Records: 1 year
Customer Purchase Records: 10 years
Your Privacy Rights
Guilda respects your rights to control your personal data. You have the right to access, update, delete, or restrict the use of your personal information. Specific rights include:
- Accessing and correcting your personal information via your account settings
- Opting out of marketing communications at any time
- Requesting deletion of your data unless we are required to retain it by law
- Sharing of Personal Information
Where Your Data Is Sent
Data may be transferred outside the EU but is safeguarded to European data protection standards through mechanisms like Privacy Shield or standard contractual clauses.
We may share your information with:
- Guilda affiliates for business and operational purposes
- Third-party service providers who perform services on our behalf
- Business partners for collaborative product offerings and enhancements
- Legal entities for compliance with regulatory requirements and legal proceedings
Data Security
Guilda employs robust security measures to protect your personal information from unauthorized access, alteration, and misuse. These include advanced encryption, secure network protocols, and rigorous access controls.
Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Statement, comply with our legal obligations, resolve disputes, and enforce our agreements.
Use of Cookies and Similar Technologies
Guilda uses cookies and similar technologies to improve user experience, analyze website performance, and tailor advertisements. You can manage your cookie preferences through your browser settings.
International Data Transfers
Your personal information may be stored and processed in any country where we have facilities or service providers. By using our services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than in your country.
Updates to This Privacy Statement
This Privacy Statement may be updated periodically to reflect changes in our privacy practices. We will notify you of significant changes by posting the updated policy on our website with its effective date.
Additional Information
What Data Breach Procedures We Have in Place
In the event of a data breach, we have procedures in place including internal reporting systems and immediate mitigation actions.
What Third Parties We Receive Data From
We receive data from advertising partners and analytics providers, which is used to enhance service offerings and user experience.
What Automated Decision Making and/or Profiling We Do With User Data
We use automated decision-making to personalize content and offers based on user preferences and behaviors.
Industry Regulatory Disclosure Requirements
As a cybersecurity provider, we comply with industry-specific regulations and standards to ensure data privacy and protection.
Contact Us
If you have any questions or concerns about Guilda’s Privacy Statement or data practices, please contact us at:
Guilda México Cybersolutions S.A.S., Privacy Office,
Address: Puebla, México
Email: privacy@guilda.io
Phone: +52 (222) 489 4914
By using Guilda’s services, you acknowledge that you have read and understood this Privacy Statement and agree to our privacy practices. Thank you for trusting Guilda with your personal information
